Bonus Pros & Cons of Rich Palms Casino
Before we get into the full review, here’s a quick look at the hits and misses of Rich Palms Casino.
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Lots of bonuses
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Low deposit limits
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Support via phone
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Multiple cryptos
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Limited cashout methods
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No tournaments
How Do I Start Playing at Rich Palms Casino
To open a new account, you only need to fill out a single form; the process works the same on both PC and mobile. Here are the steps to follow:
- Click on the ‘Join Now’ button on the casino’s homepage.
- Enter your email address, select your country, and choose your preferred currency (USD or AUD).
- Create a username and password.
- Click the ‘Join Now’ button at the bottom of the form to complete registration.
- Return to the Rich Palms Casino login page.
- Tap the ‘Sign In’ tab.
- Use your credentials to enter the website.
- Make a deposit.
- Claim the welcome offer.
- Select a game and start having fun!
Although you can sign up with just an email address, be aware that you’ll be asked to provide and verify more personal information (name, date of birth, address, phone number) when you want to make a withdrawal. You can enter this additional data in your profile.
Foundations of Our Rich Palms Casino Review
We followed our standard evaluation process for this review, which involves eight key steps. Let’s consider each in detail.
Security & Licence
Rich Palms Casino meets all modern security, legality, and privacy standards. This website provides legal services with a Curaçao licence and uses 256-bit SSL on all pages. Your personal and financial information is encrypted and transmitted to the casino server, and your online payments are protected thanks to PCI-DSS compliance.
However, the features we expect to see regarding fairness (an independent auditor’s certificate of fairness and provably fair games) are absent. This does not mean that the games are not fair, as the licensing authority regularly audits the RNG system and the game developers the casino cooperates with have their own licenses and certificates. Still, we’d expect to see a brand-specific seal of fairness.
Games & Software
The casino’s game library is satisfactory in terms of variety. There are about 2,000 titles, and a little more than half are slot machines and jackpots. The others are video poker, blackjack, roulette, baccarat, scratch cards, crash games and live dealers. We can say that there is satisfactory content offered in terms of both RNG and live-streaming titles.
Rich Palms Casino collaborates with around 20 game providers, including well-known names like Bgaming, Betsoft, and Rival, alongside several smaller indie studios. While this variety offers the chance to discover unique and lesser-known games, it does mean that the selection may not match the quality or popularity of top-tier studios. This won’t be an issue if you enjoy exploring fresh games you haven’t played elsewhere. However, you may find fewer options here if you’re looking for globally popular titles.
You can try all the games except the live dealer titles in demo mode for free. They all work smoothly on mobile browsers; you can play them on any platform (iOS or Android) without using an app.
Bonuses and Promotions
Bonus offers are the most striking feature of this casino. Various welcome packages are offered to new players; some can be claimed with AUD, and some with crypto deposits. In any case, they allow you to get a large cash balance. You can benefit from weekly reload and free spin deals and claim a small spin package that you can use on a popular slot daily. The variety of promotions is highly satisfying, and the terms of Rich Palms Casino bonus deals are pretty transparent; you can see everything important to you, including wagering, at a glance.
| 1 Rich Palms Casino Review |  Up to AU$6000
Min Dep:
AU$25
Wager:
x35
| Neosurf Min Dep: AU$10 |
Banking Options
Cryptocurrencies, e-wallets, wire transfers, and credit cards are the leading payment options. However, which of these you can use depends on your geographic location. For example, Australian players cannot use PayPal, AMEX, or Interac. You can see the supported payment methods for AU in the table below. Deposits are instant, while withdrawals are completed within 2-7 business days, depending on the method used.
| Payment Method | Min. Deposit | Min. Withdrawal | Withdrawal Time |
|---|---|---|---|
| VISA/MasterCard | A$25 | A$100 | 2 – 7 days |
| Neosurf | A$10 | – | 2 – 7 days |
| Bank Transfer | Withdrawals only | A$100 | 2 – 7 days |
| Cryptocurrencies | A$25 | A$100 | 2 – 7 days |
Mobile Gaming
The brand does not offer a native mobile app or APK file to download, but you don’t need one to play on a smartphone or tablet. This is an instant play casino, meaning its games and other services (e.g. payouts, support, Rich Palms Casino bonus claiming) can run directly on web browsers without using any apps. The casino’s mobile website is optimised to ensure that on-the-move players have a pleasant and seamless experience.
Rich Palms Casino Support Services
Here are the methods you can use to reach the casino’s support team:
- Email ([email protected])
- Live chat (available on site, 24/7)
- Phone (+1 855 2798 143, available 24/7)
Phone support is the fastest: we reached an agent in less than 30 seconds. With the live chat option, it takes no more than 5 minutes to contact an actual customer representative. Our emails were answered within an average of 4 hours. Support is another area where the casino is notably good: the customer representatives were polite, knew Australian terms, and resolved our issues within 12 hours.
Other Attractive Features
The casino didn’t have any tournaments or events during this review. However, it does have a loyalty program. This is called Rich Club and consists of five levels, letting you unlock new perks at each level.
| Loyalty Level | Perks |
|---|---|
| Silver Card | A$150 bonus, daily & weekly cashback, 215% match |
| Gold Card | A$250 bonus, daily & weekly cashback, 235% match |
| Platinum Card | A$500 bonus, 5% monthly cashback, 265% match |
| Diamond Card | A$750 bonus, 8% monthly cashback, 285% match |
| Millionaire Card | A$1,000 bonus, 12% monthly cashback, 300% match |
Features to Control Gambling Habit
There is no link to any problem gambling organisation on the casino site. Support for responsible gambling is limited. There are self-exclusion features that allow you to limit your playing time, budget, and access to the site, but you can only use them through customer service.
Our Verdict: Is Rich Palms Casino Worth it?
Rich Palms is an excellent option for players who love exploring new games and taking advantage of various exciting bonuses. A major perk of this casino is its 24/7 phone support, a feature usually offered by only the biggest brands, ensuring help is always just a call away. While the game selection focuses on unique and lesser-known titles, it’s perfect for those looking to try something different. If you’re seeking something new and different, with a great support system and plenty of bonus opportunities to enhance your gaming sessions. Rich Palms can become your perfect match!
