General Overview
Club Player Casino is an online gambling platform that is often associated with theft and fraud. Today, we’ll go through a detailed review of the platform to find what’s true and what’s not.
To start with the review, we will take you back to the year 2004 when Club Player opened its doors to customers. Soon after its establishment, it found itself in hot water, and the reasons behind the criticism were late payment issues that customers face after signing up.
In the beginning, the platform simply denied the allegations saying it was up to the banking methods as far as the payment time is concerned. But later, independent audits proved that it was the casino’s fault that players received late payments. Following the audit results, Club Player Casino lost heaps of its customers and got blacklisted by dozens of governments.
The bitter past still haunts the casino, even though the management has been trying hard to regain the reputation. In 2013, hard work was done, and players were getting paid in time, and it seemed that everything was back to normal. But in 2014 and 2015 heaps of disputes were again filed against the website. And 2016 was the worst year for both players and the platform as record disputes were filed as players lost plenty of their money, but this time, the casino’s response was different.
Their customer representatives handled the situation, and almost all of the disputes were resolved. And since that, there has been a considerable decrease in filed disputes. So, now we can say that the club is operating fairly and paying its customers although the payment processing time is still a little bigger than of other online platforms.
Company Behind the Scene
The main company behind Club Player Casino is the infamous Virtual Casino Group. Another name that is known for not being fair. Virtual Group owns and runs plenty of gambling websites, including Wild Vegas Casino, Palace of Chance Casino, and Prism Casino. Although all of these websites undergone some sort of controversy over the years, now the company is on the right way and is handling its customers carefully. Still, you will find most of the casinos powered by Virtual Group to be blacklisted, and that is because of the payment reason we stated earlier.
All these casinos share the same resources, including payment methods, customer support, and software providers, to make it easier for the company to provide better services to players. But sometimes, it may lead to slower customer service regarding responses and delayed payments.
Virtual Group is known for its instant play casinos as well as mobile supported platforms. Recently, it has stepped into the world of live casinos, and it is among a few casinos offering live dealer services in the USA.
Virtual Group has built its own affiliate program called Gambling Wedges. This program is responsible for payments and commission sharings between the advertisers, but even the affiliate program is affected by late payments.
Recently, the company has been working with the affiliates and regulators to reconnect with the customers and to overcome all of these problems.
Bonuses and Promotions at Club Player Online Casino
The club offers plenty of lucrative bonuses for its present and new customers. So, let’s not waste any time and jump straight into the promotional section.
Welcome Bonus
You are greeted with a lucrative welcome bonus. All you have to do is to sign up and add the bonus code while depositing for the first time.
The match bonus is valid for all of the games, including slot machines and table games; although, it comes with hard-to-follow wagering requirements, including 30x for slot machines and up to 60x for table games. There is a 10x limit to withdraw your winnings, and the bonus amount is purely for betting and is not available for cash-out.
Club Player VIP Exclusive Bonuses
Pull your sleeves up and get ready to bet as high as possible to get into the VIP club at. Being a member of the VIP club gives you a chance to get your hands on some exclusive bonuses, including No Rules Bonus and All Games Bonus. Being a VIP member, you can get much more than bonuses as you will be treated like a real VIP and enjoy faster customer services and payments.
Re-Deposit Bonus
The generous platform not only rewards you with the handsome welcome bonus but existed customers can also get their hands on plenty of different exclusive promo offers. All you have to do is to visit the Re Deposit section on the promotional page and find out the latest bonus Club Player Casino codes available. The Re Deposit Bonus includes Cash Match Bonus for slot machines, a healthy bonus for table games, and an exclusive bonus for returning players.
Also, the gaming platform offers plenty of bonuses on a daily and weekly basis. To get these bonuses, you will have to visit the promotional page to avail exclusive bonus codes. So, if you want to benefit from Club Player Casino no deposit bonus codes, keep checking the section regularly.
Games Offered at Club Player Casino
The casino offers a precise range of games for punters. Slightly old 70 games are offered on the website, and slots dominate the collection, along with some specialty games and table game options. The games available are powered by RTG or Real Time Gaming software developer.
RTG has proved itself to be one of the leading software developers in the industry. It has a wide range of titles coming with stunning graphics and incorporating futuristic themes, and all are packed with lucrative features and bonus rounds.
The gaming lobby at Club Player Casino is divided into five categories, including online slots, 21 games, roulette, video poker, and jackpot slots. The gaming lobby is beautifully designed and makes it easier to move around. One thing that is surely missing is a search bar, so you cannot search for a particular game by name.
Now, let’s have a closer look at each of the categories available at Club Player Casino.
Slot Machines
If you have ever visited any online gaming platform, you should be familiar with slot machines. Video slots are a more modern version of classic fruit machines. These titles provide excellent winning opportunities for online players, and thus, are loved by many.
Also, these games are built around some beautiful themes and can provide a whole lot of entertainment, along with impressive winning opportunities.
Club Player Casino offers a comprehensive supply of slot machines, all powered by RTG. You may find the games to be a little less attractive as they lack modern shines and glitters.
The top-of-the-line slot titles available at Club Player Casino are:
- Diamond
- Hockey Hero
- Lucky Tiger
- Golden Lotus
- Dream Run
- Golden Glove
21 Games
Blackjack, also known as 21 game, is a stunning choice for you to try your skills. The game is played with two or more decks of cards, and you have to score higher than the dealer or the computer in the case of online blackjack. When reaching a score of 21, blackjack can award you serious money.
Here you can get your hands on a total of 8 blackjack titles, including:
- Shoot ‘em Up 21 Blackjack
- Super 21
- Match Play 21
- European Blackjack
- Pontoon
- Face Up 21
- Blackjack 21
- Perfect Paris
Roulette
Roulette is another game with simple gameplay and plenty of winning opportunities. This game, discovered by famous physicist Pascal in the 18th century, has been the first-most choice of many gamblers all around the world. The game follows a simple mechanism. The dealer starts the ball in one direction and table in another direction, and you have to guess where the ball will stop. If the ball stops at the stated pocket, you win.
Club Player Casino offers the following roulette titles, including:
- French Roulette
- European Roulette
- Multiplayer Roulette
- American Roulette
Video Poker
With a total of 10 titles, Club Player Casino offers a well-established poker room. The titles include:
- 777 Wilds
- Double Double Bonus Poker
- Joker Poker
- Bonus Deuces Wild
- Double Jackpot Poker
- Double Bonus Poker
- Mystery Bonus Poker
- Jacks or Better
- Bonus Poker Deluxe
- Bonus Poker
Other than these options, the website does not offer any of the speciality games like keno, bingo or scratch cards. Moreover, the platform hasn’t provided any of the live dealer games.
Club Player Casino Mobile
The world is changing, and we are surely living in the future now. You can perform all of your daily tasks on your mobile devices while on the go. And so is the case with online gambling as players want to play their favourite games on the move from wherever and whenever they want to. Hence, the demand for a mobile casino is increasing day by day.
Luckily, Club Player Casino was one of the first to offer all of the games on the mobile platform, and you can easily download the mobile phone application for Android and iOS on the Play Store and App Store respectively. The app is available for free download and is compatible with all of the available devices running iOS or Android.
All the games available in the desktop version are also available in the mobile version. All you need is a stable internet connection and a working smartphone to enjoy various titles via a mobile browser on the go.
The website also offers plenty of lucrative exclusive features and bonuses for mobile phone customers. So what are you waiting for? Simply download the application and let the games begin.
Payment Methods Available at Club Player Casino
To start gambling at Club Player Casino, you surely need to know about the payment options available. Banking is the only aspect which has let the casino down for several times. There has been a tremendous amount of disputes and complaints filed against the platform regarding the payment methods and withdrawal processing time. Right from the beginning, the website has faced serious criticism regarding these issues.
The main reason that we found behind these issues is the lack of interest. Moreover, Virtual Group has hired only one team to handle all the transactions on all of its platforms. This creates easiness for the operator, but it also creates heaps of work for the team, and they need more time to cope with plenty of withdrawal requests coming from all of these platforms at the same time.
The casino supports only three withdrawal and four payment methods that make it even harder for players to get the money out of the casino.
Deposits
For deposits, you can use any of the following methods:
- MasterCard
- Neteller
- Visa
- eChecks
- Visa Electron
Club Player Casino doesn’t charge any extra fees on deposits, but the method you are using for making your deposits may charge you some extra bucks.
Withdrawals
For withdrawals, you can use any of the three methods, including:
- Bank Wire Transfer
- Cheques
- Neteller
The platform does not charge any fees for withdraws, but it depends on the method you are using to get your money out of the club. Neteller provides the fastest services as it takes only 5 to 7 days to get your money transferred to your account.
The bank wire transfers take about 5 to 15 days before your money appears in your bank account. Moreover, it may cost you some extra bucks to transfer money from casino to your bank account via bank wire transfer.
Club Player Casino Customer Services
In recent years, customer services provided by Club Player Casino have been excellent. The platform has worked hard to gather some of the best-trained customer service representatives to help its customers. And there are three ways you can reach the customer services representatives.
The best way to get to a customer service representative is via live chat. The live chat is built into the website and can be reached by simply clicking the live chat tab provided at the bottom. The average response time for the live chat portal is between 1 to 2 minutes.
The second way to reach their customer service agents is via email. You can send your queries at [email protected]. The average response time for your queries sent through email is between 1 to 3 days. You can also call them directly at 0800 4069 557, 24/7 from anywhere in the world.
Lastly, the club has a well-established FAQs section. This section can help you with almost all of your queries regarding payment methods, casino account and games. Besides, you can head to the terms and conditions section provided on the website to learn more about the bonuses and their wagering requirements.
Club Player Website Usability
Club Player offers a beautifully designed website with a dark theme and a healthy colour combination. The platform is designed to make it easy for its customers to move around. All of the required links are right there on the main page, and hence, it is very easy for punters to navigate the site.
To sign up, simply click the start playing toggle provided on the main page. It will take you to the Club Player Casino login page where you will have to add your credentials in the required fields and then click the register icon. After that, you will be taken to your profile dashboard from where you can reach all of the required sections, including games, payments, help and more.
Just like the website, the gaming lobby is also beautifully designed and displays all of the games with their titles and icons. The only thing that is missing is a search bar; hence, it is very difficult to look for a particular game by its title. However, you can navigate the categories with ease by simply clicking on the categories labels.
All of the information about licensing security and affiliate program is provided at the bottom of the website. If you want to know the details about licensing or an affiliate program, you can simply click the icon.
To start a live chat session, you will have to click on the help icon provided on the lower right side of the website. You can also start this by clicking the live support icon provided at the bottom of the website’s main page.
If you have any questions regarding payment methods, general question, and sign-up requirements, you can click on the FAQs to reach a well-established frequently asked questions section. This section has more than 100 frequently asked questions with detailed answers, and it can certainly help you with most of your queries.
Club Player Casino Availability
Club Player Casino is surely an international brand operating in more than 50 countries. And it is one of the few online operators providing services in the United States of America. However, there are a few issues that make this website unavailable from many countries.
First of all, the website is available only in the English language, and the games are also not available in any language other than English.
Secondly, the only currency supported by the website is the US Dollar, and no other currencies can be used here. These are two huge drawbacks that prevent players from many countries from signing up on the website.
Lastly, due to the licensing restrictions and governmental policies, the platform is restricted from providing its services in many countries.
The countries where you can enjoy their services include: Tokelau, Uruguay, Vatican City, Anguilla, Venezuela, Aruba, Bahamas, Marshall Islands, Barbados, Belgium, South Korea, Bermuda, Canada, Spain, Finland, Bouvet Island, Greece, Iceland, Germany, Japan, Australia, U.S. Minor Outlying Islands, Luxembourg, Christmas Island, Martinique, the Netherlands, Mayotte, Antarctica, the United States, Argentina, Mexico, the Cayman Islands, Monaco, British Virgin Islands, Montserrat, Chile, New Caledonia, Austria, Niue, Singapore, Norfolk Island, South Africa, Norway, Portugal, New Zealand, San Marino, Switzerland, Aland Islands, Andorra, and Cook Islands.
Club Player Casino Licensing and Security
This is an international brand providing services in more than 50 countries. Even though there are few issues with payment methods and payment processing time, but other than that, the casino is operating fairly and securely. Besides, the club is affiliated with TST and is proven to be fair and secure.
The platform provides its gaming services under the license authorised by the Costa Rican government.
All of the games available at the casino are powered by RTG, which is considered to be among the best and most respected software providers in the industry. The titles developed by RTG are regularly audited and are certified as RNG by Games Labs International.
Lastly, to ensure the security of customers’ data and identities, the website uses the latest SSL encryption framework which provides an end-to-end secure link.
Conclusion
Right from the beginning, Club Player Casino has been surrounded by controversies and complaints. And yes, there are few issues that need to be looked after. But on the other hand, there are many aspects where the casino has been performing well.
First of all, the gaming section is filled with quality games created by a trustworthy software provider. Secondly, the club offers an excellent welcome bonus along with some lucrative promotions going on from time to time. Thirdly, Club Player Mobile Casino is also one to behold as it is excellently designed and provides a complete gambling experience.
After reading our comprehensive Club Player Casino review, now it’s up to you to decide whether you are going to sign up here or not.
